Klievo

Terms of Service

Last updated: 11 July 2026

These Terms of Service (the “Terms”) govern your access to and use of Klievo — the customer-relationship-management platform for event, photography and production studios — including its web application, client portal, contractor portal, public booking and intake forms, and related services (together, the “Service”). By creating an account, clicking “agree”, or using the Service, you accept these Terms on behalf of yourself and, where applicable, the business you represent.

1. Who we are

The Service is operated by Klievo (“Klievo”, “we”, “us”), a business based in Australia. You can contact us at support@klievo.com.

2. The Service

Klievo is business-to-business software. It lets studios manage leads, clients, jobs, events, crew scheduling, contracts, questionnaires, invoicing, payments, messaging and related workflows. The Service includes public-facing surfaces your business may share with its own customers (for example booking pages, client portals, questionnaires and e-signing links).

3. Accounts and eligibility

  • You must be at least 18 years old and able to form a binding contract.
  • You must provide accurate account information and keep your credentials secure. You are responsible for all activity under your account.
  • If you create or join an organisation (a “workspace”), you confirm you are authorised to act for that business, and that business is bound by these Terms.
  • Notify us promptly at support@klievo.com of any suspected unauthorised use.

4. Your content and your clients' data

You retain all rights to the data you and your team put into the Service — including your business records and the personal information of your own clients, leads and crew (“Customer Data”). You grant us a limited licence to host, process, transmit and display Customer Data solely to provide and support the Service.

You are the data controller for Customer Data. You are responsible for having a lawful basis to collect and store your clients' personal information in Klievo, for the accuracy of that information, and for responding to your clients' privacy requests. We process Customer Data on your behalf as described in our Privacy Policy.

5. Acceptable use

You agree not to:

  • use the Service to send spam or unsolicited marketing in breach of applicable law (including the Spam Act 2003 (Cth), GDPR/PECR, CAN-SPAM and carrier messaging rules);
  • upload malicious code, probe or disrupt the Service, or attempt to access other tenants' data;
  • use the Service to store or transmit content that is unlawful, infringing, or defamatory;
  • resell, sublicense or white-label the Service without our written agreement;
  • reverse engineer the Service except where the law permits it despite this clause.

6. Third-party connections

The Service can connect to third-party accounts you control — for example Google or Microsoft (email and calendar), Stripe (payments), Meta and Twilio (messaging), and accounting providers (Xero, QuickBooks, MYOB, Sage). Your use of those services is governed by their own terms, and you authorise Klievo to access them on your behalf to the extent needed to provide the features you enable. Payments your clients make to you via Stripe are between you, your client and Stripe — Klievo is not a party to those transactions and does not hold those funds.

7. Fees and billing

  • Paid plans are billed in advance on a monthly or annual basis via our payment processor (Stripe). Prices are shown before you subscribe; taxes (including GST where applicable) may be added as required by law.
  • Trials convert or expire as described at the point of signup.
  • Plans renew automatically until cancelled. You can cancel any time; cancellation takes effect at the end of the current billing period. Except where required by law (including the Australian Consumer Law), fees are non-refundable.
  • We may change prices with at least 30 days' notice before the change applies to you.

8. Termination, suspension and data export

  • You may stop using the Service and delete your workspace at any time by contacting support@klievo.com.
  • We may suspend or terminate access for material breach of these Terms, non-payment, or where required by law — with notice where practicable.
  • While your subscription is active you can export your core records (clients, jobs, invoices) from within the Service. After termination we will, on request made within 30 days, provide a reasonable export of your Customer Data before deleting it in the ordinary course described in the Privacy Policy.

9. Intellectual property

We own the Service, its software, design and branding. These Terms do not transfer any of our intellectual property to you, and you may not use the Klievo name or logo without permission. Feedback you choose to send us may be used to improve the Service without obligation to you.

10. Availability and changes

We work to keep the Service available and performant, but it is provided on an “as is” and “as available” basis and we do not promise uninterrupted or error-free operation. We may change, add or remove features; if a change materially reduces the core functionality you pay for, you may cancel and receive a pro-rata refund of prepaid, unused fees for the affected period.

11. Disclaimers and liability

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy under the Australian Consumer Law or any other law that cannot lawfully be excluded. Subject to that:

  • we exclude all implied warranties, and our total aggregate liability to you arising out of or in connection with the Service is limited to the amount you paid us in the 12 months before the event giving rise to the claim (or AUD $100 if you are on a free plan);
  • neither party is liable for indirect or consequential loss, loss of profits, revenue, goodwill or data (except for a party's breach of confidentiality or your unpaid fees);
  • you are responsible for your obligations to your own clients — including contracts you sign with them, services you deliver, and marketing you send.

12. Indemnity

You will indemnify us against third-party claims arising from your Customer Data, your use of the Service in breach of these Terms, or your violation of applicable law — except to the extent caused by our breach or negligence.

13. Changes to these Terms

We may update these Terms from time to time. For material changes we will give at least 30 days' notice by email or in-product notice. Continued use of the Service after a change takes effect constitutes acceptance. If you do not agree, you may cancel before the change applies.

14. Governing law

These Terms are governed by the laws of Australia, and the parties submit to the non-exclusive jurisdiction of the Australian courts. If any provision is found unenforceable, the rest of the Terms remain in effect.

15. Contact

Questions about these Terms: support@klievo.com.